tag:status.smartling.com,2005:/historySmartling Status - Incident History2024-03-28T11:47:15-04:00Smartlingtag:status.smartling.com,2005:Incident/203803312024-03-30T09:00:00-04:002024-03-27T13:27:35-04:00Routine maintenance on March 30, 2024<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>30</var>, <var data-var='time'>09:00</var> - <var data-var='time'>11:00</var> EDT</strong></p><p><small>Mar <var data-var='date'>27</var>, <var data-var='time'>13:27</var> EDT</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Saturday, March 30, from 09:00 am to 11:00 am EDT. Smartling Dashboard, Smartling API, CAT Tool and the Global Delivery Network (GDN) will operate normally.</p>tag:status.smartling.com,2005:Incident/202359422024-03-17T11:00:56-04:002024-03-17T11:00:56-04:00Routine maintenance on March 17, 2024<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>11:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>09:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>13</var>, <var data-var='time'>13:36</var> EDT</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Sunday, March 17, from 09:00 am to 11:00 am EDT. Smartling Dashboard, Smartling API, CAT Tool and the Global Delivery Network (GDN) will operate normally.</p>tag:status.smartling.com,2005:Incident/200990352024-03-02T10:00:56-05:002024-03-02T10:00:56-05:00Routine maintenance on March 2, 2024<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>11:48</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Saturday, March 2, from 9:00 am to 10:00 am EST. Smartling integrations may be unavailable for up to 5 minutes. The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>tag:status.smartling.com,2005:Incident/200962742024-02-28T10:13:15-05:002024-02-28T10:13:15-05:00Dashboard performance degradation<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>10:13</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>07:19</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>05:52</var> EST</small><br><strong>Investigating</strong> - Our Engineering team is currently investigating intermittent performance degradations to the Smartling translation platform and API. We will provide more information as it becomes available. Global Delivery Network services remain operational.</p>tag:status.smartling.com,2005:Incident/199850512024-02-17T04:01:00-05:002024-02-17T04:01:00-05:00Routine maintenance on February 17, 2024<p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>04:01</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>17</var>, <var data-var='time'>03:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:32</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Saturday, February 17, from 3:00 am to 4:00 am EST. Some integrations may be unavailable for up to 10 minutes. The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>tag:status.smartling.com,2005:Incident/199330202024-02-10T04:00:56-05:002024-02-10T04:00:56-05:00Routine maintenance on February 10, 2024<p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>04:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>10</var>, <var data-var='time'>03:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>13:54</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Saturday, February 10, from 3:00 am to 4:00 am EST. Some integrations may be unavailable for up to 10 minutes. The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>tag:status.smartling.com,2005:Incident/198790672024-02-03T05:00:01-05:002024-02-03T05:00:01-05:00Routine maintenance on February 3, 2024<p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>05:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 3</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>31</var>, <var data-var='time'>15:45</var> EST</small><br><strong>Scheduled</strong> - Scheduled - Routine maintenance will be performed this Saturday, February 3, from 4:00 am to 5:00 am EST. The Jobs API, Jobs UI, and Integrations Bulk API may be unavailable for up to 10 minutes. Request translation via integrations might be unavailable for up to 10 minutes. The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>tag:status.smartling.com,2005:Incident/198190232024-01-28T11:00:35-05:002024-01-28T11:00:35-05:00Routine maintenance on January 28, 2024<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>10:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>10:36</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Sunday, January 28, from 10:00 am to 11:00 am EST. Smartling Dashboard, Smartling API, CAT Tool, and The Global Delivery Network (GDN) will operate normally.</p>tag:status.smartling.com,2005:Incident/198187702024-01-27T10:00:19-05:002024-01-27T10:00:19-05:00Routine maintenance on January 27, 2024<p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>10:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>27</var>, <var data-var='time'>09:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>24</var>, <var data-var='time'>10:10</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Saturday, January 27, from 9:00 am to 10:00 am EST. The Job Batches API may be unavailable for up to 5 minutes. Request translation via integrations might be unavailable for up to 5 minutes. The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>tag:status.smartling.com,2005:Incident/198405252024-01-26T17:02:11-05:002024-01-26T17:02:11-05:00Email Delivery Delay<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>17:02</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>16:45</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:30</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>14:50</var> EST</small><br><strong>Investigating</strong> - Our team is actively investigating reported delays in receiving emails. We will provide more information as it becomes available. <br />The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API remain operational.</p>tag:status.smartling.com,2005:Incident/197395582024-01-21T11:00:37-05:002024-01-21T11:00:37-05:00Routine maintenance on January 21, 2024<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>10:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>10:29</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Sunday, January 21, from 10:00 am to 11:00 am EST. Authentication API and Dashboard login might be unavailable for up to 10 minutes. The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>tag:status.smartling.com,2005:Incident/197402182024-01-20T05:00:38-05:002024-01-20T05:00:38-05:00Routine maintenance on January 20, 2024<p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>05:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>20</var>, <var data-var='time'>04:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>17</var>, <var data-var='time'>11:26</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Saturday, January 20, from 4:00 am to 5:00 am EST. Estimates, Dynamic Workflows, and Reports might be unavailable for up to 10 minutes. The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>tag:status.smartling.com,2005:Incident/196677572024-01-13T10:00:16-05:002024-01-13T10:00:16-05:00Routine maintenance on January 13, 2024<p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>10:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>13</var>, <var data-var='time'>09:02</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>10</var>, <var data-var='time'>08:53</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Saturday, January 13, from 9:00 am to 10:00 am EST. The following integrations may be unavailable for up to 5 minutes: Eloqua and Braze.<br />Additionally, GDN statistics reporting will not be available for up to 50 minutes.<br />The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>tag:status.smartling.com,2005:Incident/196028982024-01-06T10:00:14-05:002024-01-06T10:00:15-05:00Routine maintenance on January 6, 2024<p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>10:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 6</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 3</var>, <var data-var='time'>10:10</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Saturday, January 6, from 9:00 am to 10:00 am EST. Reports and the following integrations may be unavailable for up to 5 minutes: Contentful, SF Knowledge. The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>tag:status.smartling.com,2005:Incident/194715472023-12-18T13:19:35-05:002023-12-18T13:19:35-05:00Glossary API - Increased latency<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>13:19</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:58</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>10:39</var> EST</small><br><strong>Investigating</strong> - We are currently investigating increased latency on Glossary API. <br />Glossary UI, CAT tool Glossary highlights and MT Glossary Insertion are affected.<br />Our team is actively working on resolving the issue. We will provide more information as it becomes available. <br />Global Delivery Network services remain operational.</p>tag:status.smartling.com,2005:Incident/193698132023-12-07T21:43:27-05:002023-12-07T21:43:27-05:00We're seeing elevated error rate from Google based authenticaton<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>21:43</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>16:00</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>14:43</var> EST</small><br><strong>Investigating</strong> - We are currently investigating the elevated error rate of Google-based OAuth.<br />Some of the users might get 502 errors on google login.<br />Smartling login and SSO are not affected.</p>tag:status.smartling.com,2005:Incident/192442512023-12-03T08:00:28-05:002023-12-03T08:00:28-05:00Routine maintenance on December 3, 2023<p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>08:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 3</var>, <var data-var='time'>07:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:52</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Sunday, December 3, from 7:00 am to 8:00 am EST. Style Guide UI may be unavailable for up to 10 minutes. The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>tag:status.smartling.com,2005:Incident/192442292023-12-02T10:00:23-05:002023-12-02T10:00:23-05:00Routine maintenance on December 2, 2023<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>09:00</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>13:49</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Saturday, December 2, from 9:00 am to 10:00 am EST. The following integrations may be unavailable for up to 20 minutes: Episerver, SF Marketing Cloud, SF Knowledge, SF Commerce Cloud, Zendesk, MindTouch, Eloqua, Contentstack, and Jira. The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>tag:status.smartling.com,2005:Incident/191434922023-11-18T11:00:26-05:002023-11-18T11:00:26-05:00Routine maintenance on November 18, 2023<p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>11:00</var> EST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>18</var>, <var data-var='time'>09:01</var> EST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>18:57</var> EST</small><br><strong>Scheduled</strong> - Routine maintenance will be performed this Saturday, November 18, from 9:00 am to 11:00 am EST. Smartling Dashboard, Smartling API, CAT Tool, and The Global Delivery Network (GDN) will operate normally.</p>tag:status.smartling.com,2005:Incident/186052392023-09-25T19:15:48-04:002023-09-25T19:15:48-04:00Data processing delays on Workflow Decision steps<p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>19:15</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>25</var>, <var data-var='time'>18:02</var> EDT</small><br><strong>Investigating</strong> - We are currently experiencing delays in data processing on Workflow Decision steps. Our team is actively working on resolving the issue. CAT Tool, Global Delivery Network and API are unaffected.</p>tag:status.smartling.com,2005:Incident/183223252023-09-02T02:00:24-04:002023-09-02T02:00:24-04:00Routine maintenance on September 2, 2023<p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 2</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>11:36</var> EDT</small><br><strong>Scheduled</strong> - Routine maintenance of "Tags" and "GDN Pages" services will be performed this Saturday, September 2, from 1:00 am to 02:00 am EDT. Tags UI and GDN Pages UI might be unavailable for up to 5 minutes during the maintenance window. Smartling Dashboard, Smartling API, CAT Tool, and The Global Delivery Network (GDN) will operate normally.</p>tag:status.smartling.com,2005:Incident/181634402023-08-19T02:00:36-04:002023-08-19T02:00:36-04:00Routine maintenance on August 19, 2023<p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'>19</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>10:49</var> EDT</small><br><strong>Scheduled</strong> - Routine maintenance of "Issues" and "Quality Checks" services will be performed this Saturday, August 19, from 1:00 am to 02:00 am EDT. Issues UI and Quality Checks might be unavailable for up to 5 minutes during the maintenance window. Smartling Dashboard, Smartling API, CAT Tool, and The Global Delivery Network (GDN) will operate normally.</p>tag:status.smartling.com,2005:Incident/180333662023-08-05T02:02:15-04:002023-08-05T02:02:15-04:00Routine maintenance on August 5, 2023<p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>02:02</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Aug <var data-var='date'> 5</var>, <var data-var='time'>01:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>13:11</var> EDT</small><br><strong>Scheduled</strong> - Routine maintenance of "Smartling Translate" and "Tags management" services will be performed this Saturday, August 5, from 1:00 am to 02:00 am EDT. Smartling Translate and Tags in the UI might be unavailable for up to 5 minutes during the maintenance window. Smartling Dashboard, Smartling API, CAT Tool, and The Global Delivery Network (GDN) will operate normally.</p>tag:status.smartling.com,2005:Incident/180208142023-08-01T15:18:14-04:002023-08-01T15:18:14-04:00Investigating Data Processing Delays<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>15:18</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>13:41</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>10:12</var> EDT</small><br><strong>Investigating</strong> - We see minor delays in data processing. The engineering team is currently investigating this.</p>tag:status.smartling.com,2005:Incident/179026162023-07-22T03:00:11-04:002023-07-22T03:00:12-04:00Routine maintenance on July 22, 2023<p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>03:00</var> EDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>22</var>, <var data-var='time'>02:00</var> EDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>13:30</var> EDT</small><br><strong>Scheduled</strong> - Maintenance of the Issues Service Database will be performed this Saturday, July 22, from 2:00 am to 3:00 am EST. The Issues API and UI might be unavailable for up to 5 minutes. The Global Delivery Network (GDN), Smartling Dashboard, CAT Tool, and Smartling API will operate normally.</p>